What actually happens after your project goes live

Every project looks perfect in the test environment. It's only when real users start using it day to day that the adjustments nobody predicted show up — a field that should be required and isn't, a flow that made sense to whoever built it but confuses whoever uses it.

That's why every project includes 30 days of free support after delivery: it's the window where those real-usage adjustments get absorbed at no extra cost, before they turn into a paid maintenance routine.

After that period, what continues is on-demand support or a monthly maintenance plan — the difference is that, by then, the system has already been through the most important test, which is real use, not internal testing.

Understanding this curve helps you plan: launch isn't the finish line, it's the start of the phase where the system gets tuned to fit the way your team actually works.